Your Provider Has Asked for More Documents

• Company registration extract, with current directors and shareholders.
• Identification and proof of address for owners and controllers.
• Bank statements or confirmation of the settlement account in the company's name.
• Processing statements, where you have processed before.
• Any licence or authorisation the activity requires.

Almost always because the item did not verify: a name that differs from the register, an ownership chain that stops at another company, a statement without the account holder visible, or a document too old to rely on. Repeating the same file rarely resolves it — supply the missing link instead.

• Answer each item explicitly, in one reply, rather than in pieces.
• Name the document for what it proves, not for what your file system calls it.
• Explain any discrepancy before you are asked about it.
• Say plainly if something does not exist, and why, instead of sending a substitute silently.

Required documents are configured per provider, so the list is not the same everywhere. Where a route has stated its required documents, the assessment shows that list for that route, so you can prepare the file before applying rather than after.